Refund policy

At OKNIFE, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition as received

• Include all original packaging, accessories, and documentation

• Be returned with your proof of purchase or order number

To initiate a return, please contact us at cs@oknife.com.

Once your return request has been approved, we'll provide you with the return instructions and return shipping address. Please do not send any items back without contacting us first, as unauthorized returns will not be accepted.

Return Shipping

If the return is due to a defective product, shipping damage, or an error on our part (such as receiving the wrong item), OKNIFE will cover the return shipping cost.

If the return is requested for personal reasons, including but not limited to:

• Ordered the wrong item

• Changed your mind

• No longer need the product

• Purchased by mistake

The customer is responsible for the return shipping cost. Original shipping charges (if applicable) are non-refundable.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, incorrect, or missing parts, please contact cs@oknife.com within 7 days of delivery and include:

• Your order number

• Photos showing the issue

Our team will review your request and work with you to resolve the problem as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products

• Gift cards

• Clearance or final sale items marked as non-returnable

• Products that have been used, modified, or damaged due to improper use

• Any item returned without prior authorization

If you're unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different model, color, or variation, please return the original item (if eligible). Once your return has been approved, you may place a new order for your preferred product.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved:

• Your refund will be issued to your original payment method.

• Please allow 5–10 business days for your bank or credit card provider to process the refund.

• Shipping charges are non-refundable unless the return is caused by a product defect or an error on our part.

Contact Us

If you have any questions regarding returns or refunds, please contact our Customer Support team.

Email: cs@oknife.com